Returns & Exchange Policy

Last Updated: 04 July 2026

At 1OFX, every piece is crafted to be rare, intentional, and part of a limited collection—known by many, owned by few. We understand that sometimes a product may not fit the way you imagined or meet your expectations in sizing. While we do not offer refunds under any circumstances, we have designed a clear and transparent exchange-only policy to support our customers where needed, while maintaining the integrity of our exclusive drops.

We currently offer exchanges only for size issues or manufacturing defects, and strictly for items that are unworn, unused, unwashed, and returned in their original packaging, with all tags, labels, and protective covers intact. Exchanges must be initiated within 48 hours of receiving the product. Any request made after this window will unfortunately not be eligible, as our drops are limited-edition and restocking is not always possible.

To initiate an exchange, please send an email to orders@1ofx.in with your order ID, clear photographs of the product, and a brief explanation of the issue—whether it’s a size concern or a genuine defect. Our team will assess the request within 2–3 working days, and upon approval, guide you through the next steps. In cases of defects, we may arrange for reverse pickup, subject to courier service availability in your location. For size exchanges, you may be required to ship the product back to us at your own cost, and once we receive and inspect it, we will dispatch the replacement to you.

As we do not offer refunds, we will only provide a one-time exchange for the same product in a different available size or, in rare cases where the same product is out of stock, we may offer a credit voucher valid for use within 120 days. No cash or bank refunds will be issued under any condition, including but not limited to late deliveries, change of mind, or duplicate orders.

Please note that certain items such as accessories, innerwear (if introduced), custom-designed or final-sale items, and pieces from special drops like “THE VAULT” are non-returnable and non-exchangeable unless there is a clear manufacturing defect. We do not accept exchanges for items bought during clearance or heavily discounted promotions unless the issue is genuine and verifiable.

Products that are returned to us without prior approval, missing tags, or showing signs of wear will be declined and shipped back to the customer without processing the exchange. We reserve the right to refuse any exchange request that does not meet our policy criteria.

All exchanged products are shipped out within 7 working days of receiving the returned product and passing quality inspection. Shipping charges for the replacement (if applicable) will be communicated to the customer at the time of exchange approval. We do not guarantee availability of all sizes at all times due to the limited nature of our collections, and we encourage customers to consult our detailed size guide before ordering.

Our exchange process is designed to be fair, fast, and respectful—both to you and to the rarity of the piece you’ve purchased. If you have questions, our team is always available at support@1ofx.in to guide you through the process.