Privacy Policy

Last Updated: 25 July 2025

At 1OFX, we are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and protected. This Privacy Policy outlines how we handle the personal and non-personal data you provide when you interact with our website, www.1ofx.in (the “Website”), or purchase from our brand. By visiting our Website, you agree to the practices described in this policy, in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, to the extent applicable, the Digital Personal Data Protection Act, 2023.

When you place an order or interact with our services, we collect certain information from you. This includes personal data such as your name, contact number, email address, shipping and billing address, and payment details. All payments on our website are processed through third-party secure payment gateways, and we do not store your sensitive payment information on our servers. Additionally, we may also collect non-personal data such as your IP address, device information, browser type, and usage behaviour across our website, primarily to enhance your browsing experience and for website analytics purposes.

The information you provide is used to process and fulfill your orders, deliver products to your address, provide relevant updates, and ensure customer support. We may also use your information to personalize your experience on our website, respond to queries or complaints, and send promotional content via email or SMS—but only if you have explicitly given your consent. Your data may also be used to monitor for fraudulent activity or to comply with any legal or regulatory obligations that we are bound by under Indian law.

To enhance your experience on our website, we use cookies—small data files that are stored on your browser. These cookies help us remember your preferences, keep track of items in your cart, and understand how visitors use our website. You may choose to disable cookies through your browser settings, although this may limit some functionality of the site. The use of cookies is aligned with best practices and does not collect personally identifiable information unless you have voluntarily submitted such information.

We do not sell, trade, or rent your personal information to third parties. However, we may share limited information with our trusted partners, including payment gateways, logistics providers, courier companies, email service platforms, and website infrastructure providers. These third parties are bound by confidentiality obligations and use the data strictly for fulfilling the services agreed upon. Additionally, in the event of a legal obligation, government request, or judicial proceeding, we may disclose your information in good faith if required by law.

We take data security seriously. Our systems are protected through encryption, firewalls, secure socket layers (SSL), and regularly updated security protocols. Your personal data is stored only for as long as necessary—either to fulfill your order, to meet legal requirements such as taxation or audit compliance, or until you ask for deletion. For legal and financial compliance, certain data may be retained for a minimum of 8 years as mandated under Indian tax regulations.

As a user, you have full rights over your data. You may request to access, update, correct, or delete your personal information by writing to us at support@1ofx.in. You can also withdraw your consent for marketing communications at any time using the unsubscribe link in our emails or by contacting our support. If you believe your data has been mishandled, you also have the right to lodge a complaint with the appropriate Data Protection Authority once established under the DPDP Act.

Our website is not intended for users below 18 years of age. We do not knowingly collect personal information from minors, and if we become aware that such data has been collected without proper consent, we will take immediate steps to delete it. Additionally, our website may contain links to third-party websites that are outside our control. Once you leave our site, we are no longer responsible for the privacy practices of those external websites, and we encourage you to review their privacy policies individually.

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, services, or legal obligations. Any modifications will be effective immediately upon posting on this page, and your continued use of the website will be deemed acceptance of such changes. We recommend that you revisit this page periodically to stay informed about how your data is being handled.

If you have any questions, concerns, or complaints related to this policy or your personal data, please reach out to us at support@1ofx.in. We are committed to ensuring that your privacy is respected and protected at every stage of your journey with 1OFX.