Shipping Policy

Last Updated: 17 August 2026

At 1OFX, we believe that receiving a rare, limited-edition product should feel just as exclusive as owning one. That’s why we’ve designed our shipping process to reflect the same premium experience that defines our brand. This Shipping Policy outlines how your order will be handled, delivered, and what you can expect once you complete a purchase at www.1ofx.in.

Our team typically processes orders within 1 to 3 business days after receiving payment confirmation. During this phase, each product undergoes a strict quality check, is securely packaged, and prepared for dispatch. Once your order ships, you will receive a notification via email or SMS containing your tracking details and the name of the courier partner handling your delivery.

We currently ship across all serviceable pin codes in India, working with leading courier partners such as Delhivery, Blue Dart, and others. While delivery times may vary depending on your location, most orders are delivered within 3 to 7 business days from the date of dispatch. Customers in metro cities often receive orders earlier, whereas more remote or tier-3 locations may experience minor delays due to local logistical challenges.

We offer free standard shipping on all orders. For orders below this threshold, a nominal shipping fee will apply, and it will be clearly communicated at checkout. We accept major debit cards, credit cards, UPI, net banking, and wallet payments via trusted platforms that are encrypted and fully PCI-DSS compliant.

While we strive to meet our stated shipping timelines, certain external factors such as weather disruptions, political restrictions, festivals, or courier backlogs may occasionally result in delays. In such instances, we will keep you informed through tracking updates or direct communication. Please note that 1OFX is not responsible for delays caused by courier partners, but we will always do our best to assist and escalate on your behalf if necessary.

It is essential that customers provide complete, accurate, and reachable contact and address details at the time of placing the order. If your parcel is returned to us due to incorrect information or repeated failed delivery attempts, re-shipping the item will only be done after the customer covers the additional shipping cost. Orders with incomplete or invalid addresses may also be cancelled at our discretion after verification.

We take pride in how your order is packed and delivered—but in rare cases, if your product arrives damaged or if the package is tampered with, you must notify us within 48 hours of delivery by writing to us at orders@1ofx.in with photographs and your order ID. Once verified, we will arrange for an exchange of the same product or size, depending on availability. Please note that we do not issue refunds under any circumstances, even in cases of loss or damage; our resolution will always be in the form of a product replacement or exchange.

At this time, we do not offer international shipping directly through our website. However, if you are located outside India and are interested in making a purchase, feel free to reach out to us via support@1ofx.in. Based on the feasibility and import regulations, we may be able to process international orders manually on a case-by-case basis.

During high-volume periods such as new drops, limited edition releases, or festival sales, shipping and processing may take slightly longer due to demand surges. We ask for your patience and assure you that your piece of 1OFX will be delivered with the care, attention, and detail it deserves.

If you have any questions about your delivery status, or need support in tracking your parcel, our customer service team is available at support@1ofx.in, and we’ll be happy to assist.